Tech Support NIGHTMARE - $1500 PC Secret Shopper 2 Part 3 

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Thanks to dbrand for sponsoring Secret Shopper 2! Check out the new limited edition LinusTechTips skin drop at dbrand.com/LinusDropTips
It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. In this part, we trial their tech support with a routine memory issue.
Buy a Prebuilt PC
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Buy Nvidia RTX 2060
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Buy AMD Ryzen 3700x
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Buy Nvidia RTX 2070 Super
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On B&H (PAID LINK): geni.us/QRBANYy
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Discuss on the forum: linustechtips.com/topic/1269144-can-their-tech-support-save-us-1500-pc-secret-shopper-2-part-3/
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Znanost in tehnologija



14. nov. 2020

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Poznejše gledanje
Komentarjev 100   
Linus Tech Tips
Linus Tech Tips Pred mesecem
We didn't notice at the time, but Dell shouldn't have asked us to send the system to the depot. They sold us an on-site warranty we didn't ask for :p
Zeb _
Zeb _ Pred dnevom
more replys
Jesse G
Jesse G Pred 3 dnevi
​No, you really don't. ;-)
Marc O. Chouinard
Marc O. Chouinard Pred 5 dnevi
This js what I was gonna say !
ᚱᛖᚪᛈᛖᚱ Pred 6 dnevi
@mazkas *youre gunna take the warranty and you’re gunna like it*
Kyle Miller
Kyle Miller Pred 6 dnevi
@I Hate Communism if the power supply doesn't have a name brand on it, you may want to replace that as well. It's kind of a pain but it'll save you the pain of it dying and potentially taking other components with it in a couple of years.
Amšal Pred uro
I know I'm late to the party but who else thinks his video is half sponsored by maingear?
omgemporor Pred 2 urami
20:40 it it does not work you warranty is gone brr
Paul Mohr
Paul Mohr Pred 5 urami
I am currently helping someone buy a new computer. Considering the excellent support from maingear and the fact that the CEO actually posted in this comment section I am seriously considering telling them to give this company a look. Unfortunately I think they just want to go to best buy and pick one vs having one shipped. I also told them if they ordered all the parts from new egg and shipped it to me I would put it together for free if they paid the shipping to their house.
Sunny borah
Sunny borah Pred 7 urami
Make more of this series. Customer care service quality💯
Sunny borah
Sunny borah Pred 8 urami
It was actually hard to count the light. She was doing it from behind the table😭
Rock Star
Rock Star Pred 8 urami
F for respect
Daniel Weiss
Daniel Weiss Pred 13 urami
Dude this is actually happening to me right now. My gf bought a $3000 laptop 5 months ago. It won't turn on and has this exact post code. They are trying to send me a motherboard, but I have been waiting for 2 weeks! It's been a nightmare. I have a string of emails that would run around the block and have escalated to mangers, supervisors. I started spamming all their employees on linkedin and they're VP was the first person to message me back. I wish I was making this up
Pole Tooke
Pole Tooke Pred 21 uro
And once again, Maingear astonishes me. I know where I'm going to buy a computer
Rudrax Pred dnevom
SightlyInk Pred dnevom
Why are they in a spraybooth?
Pole Tooke
Pole Tooke Pred dnevom
@5:59 wait, what little one? Edit: @6:45 OH OH! FOUND IT! Top right.
Pole Tooke
Pole Tooke Pred dnevom
@0:28 Captions should read "disappear"
Pole Tooke
Pole Tooke Pred dnevom
@0:30. Captions should read "ante" not anti
Jonathan Cruz69
Jonathan Cruz69 Pred dnevom
Dam Sarah is hella cute. Whats her insta? ;)
Zack Harding
Zack Harding Pred 2 dnevi
EpicMineMan420 Pred 2 dnevi
5:14 the guy in the back lmaoo
Tejas Ebey
Tejas Ebey Pred 2 dnevi
meow's world
meow's world Pred 3 dnevi
Best intro from every youtuber
Jesse G
Jesse G Pred 3 dnevi
Actually, pulling one of the ram sticks out of a single stick PC would be an AWESOME troubleshooting problem. Dell tech support is stupid bad...
Danielos Pred 3 dnevi
12:52 "Linus casually walking in the background"
Ole Vik
Ole Vik Pred 4 dnevi
when canadians are impressed with customer support politeness.
Yani Haigh
Yani Haigh Pred 4 dnevi
You turn it off? :)
matt belanger
matt belanger Pred 4 dnevi
they should absolutely hire that last person
Kevin Garzon
Kevin Garzon Pred 4 dnevi
Y does it look like you’re in a car paint booth
Muppetmonkee Pred 5 dnevi
Thanks guys, I had to go listen to the entire Cowboy Bebop OST after this :P
Justin W. Charles
Justin W. Charles Pred 5 dnevi
The power thing would be an automatic fail for me :/
Michael Braun
Michael Braun Pred 5 dnevi
Nice indeed A++ for the last one :) Thanks for the video. Customer Support is also an ART and should be done only by those who have a Pasion and full understanding of computers so they can explain it easy to understand as in the last MAIN system. Two thumbs up and sadly your experience matches some of mine with Dell.
Alexander Grufman
Alexander Grufman Pred 5 dnevi
WelKoM To IntdiAn TeksuplorT
Calipto Pred 6 dnevi
Watching this is funny while I give my friend my own sketchy tech support
Josh Jess
Josh Jess Pred 6 dnevi
F for the engineers
Cane Foca
Cane Foca Pred 6 dnevi
this series was SO GOOD!
SportbikerNZ Pred 6 dnevi
To be fair I'd forgo tech support altogether if it meant a cheaper computer. Would be nice if they offered that option.
James Koncar
James Koncar Pred 6 dnevi
You shouldn't have told Sarah the issue, let her actually try to figure it out,
Bass Boosted
Bass Boosted Pred 6 dnevi
this is ridicilous
Han H
Han H Pred 7 dnevi
what phone did Linus use to look up the color code on Dell computer at around 7:40?!
Inservio Pred 7 dnevi
Linus is channeling me at work in this vid.
Sidewalk0 Pred 8 dnevi
As a software tech support manager parts of this cause me actual pain.
Linux Jedi aka Big Evil
oh gawd she ripped the ram out, you’re supposed to push down on the tabs ..
Yaroslav Smetana
Yaroslav Smetana Pred 8 dnevi
Ammon Fullmer
Ammon Fullmer Pred 9 dnevi
How long can sarah work there before they make her build a pc? Would love to see it
Steve Freeman
Steve Freeman Pred 9 dnevi
Am I the only one that usually gets one side of the RAM to click into place at a time, and has never had an issue doing it that way?
Fresh Rutabaga
Fresh Rutabaga Pred 9 dnevi
I used to be a tech at a medical device company. Working devices make money which is probably why we actually use mock devices and video calls to solve customer problems.
Rebecca Rhodes
Rebecca Rhodes Pred 9 dnevi
You guys should do a comparison for a male customer versus a female customer. I wonder if the quality of tech support differs depending on gender.
Bobby M
Bobby M Pred 9 dnevi
Please test the complaints-process ass well XD
Tas Shreve
Tas Shreve Pred 10 dnevi
Nik Kopi
Nik Kopi Pred 10 dnevi
xNightlord Reaper
xNightlord Reaper Pred 10 dnevi
NRT ShyGuy
NRT ShyGuy Pred 10 dnevi
Yo Sarah gave no fucks for the card xD!
Jovan Kekic
Jovan Kekic Pred 10 dnevi
Is that just me, or she looks like Alanis Morissette from early 2000.?!?!?!?!
RTDesign Pred 11 dnevi
Guy at 5:15
Kerby Stoudt
Kerby Stoudt Pred 11 dnevi
MainGear! EXCELLENT support. Wow!
Adam lykkegaard
Adam lykkegaard Pred 11 dnevi
Why are they all callede f*CK?
Zach the Sports Guy
Zach the Sports Guy Pred 11 dnevi
I always thought it was seed not seat. Just makes more sense. The port is like the dirt and the connectors are like the roots
Svevo Fuser
Svevo Fuser Pred 11 dnevi
Atsumari Pred 12 dnevi
It was hard to beat the bacon face mask but the support quality from maingear did...
Owens Trains
Owens Trains Pred 12 dnevi
“Keep your groin to yourself” now thats something i never thought jake would say, thats more of a Linus thing to say lmao
playedbike T2
playedbike T2 Pred 12 dnevi
itdoesntmatter Pred 12 dnevi
If the Maingear guy was a surgeon he could walk you through open heart surgery.
lord Fartwod
lord Fartwod Pred 12 dnevi
ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff dell
bmx51nx2 Pred 12 dnevi
Nobody gonna bring up the person who looked thru the garage window at 5:13
Ashwin George
Ashwin George Pred 13 dnevi
I wondered it may not be Dell Canada.... Probably Dell India....
ɹǝʞᴉɹʇs ɹǝʞʎɹ
Linus was big mad.
Darryl Chandra
Darryl Chandra Pred 13 dnevi
What are the frickin odds... Just when Linus shows up, she dropped the RAM. I hate to say it Linus, but it is clearly your fault.
Jason Juarez
Jason Juarez Pred 13 dnevi
Omg I cringe so hard when she could out that gpu
Acan Addict
Acan Addict Pred 13 dnevi
Paint booth as a studio 🤔
xvegeta13 Pred 13 dnevi
Whats sad alot of the scripts these type of people read they have to go through all these 1 at a time in this order or they get docked on performance reviews 😭. Even if they know what's wrong they're not supposed to until they get to that step. (Not saying this particular guy knows anything)
Alicia Fleming
Alicia Fleming Pred 13 dnevi
They should do suprise calls on their own employeees for a video.
Rogue Æmpire
Rogue Æmpire Pred 13 dnevi
I've walked hundreds of people through reseating components inside the tower over the phone, RAM, HDDs, etc. Even in laptops when the RAM is under the keyboard. I would blame the majority of the issues experienced on the lack of soft skills training by their employer. We (Dell North America) had a 6 week course for training hard skills and soft skills. Continued education on new systems and software with constant mentorship for both. There is two classifications for components in any system a CRU (customer replaceable unit) and FRU (field replaceable unit). All CRUs are deemed to be replaceable by a customer over the phone. RAM is a CRU. The support website has all of the teardowns for all Dell models to be able to completely tear down and reassemble a unit. I have no concept of why that Dell Tech was so abysmal, QA score 5; assuming they opened the call correctly, "Thank you for choosing Dell, my name is XXX. how may I help you today?" The last two techs were much more aligned with the support level that I and my local colleagues tried to deliver. Last guy knew what was up, excellent soft skills combined with hard skills. I'd pass that tech with a 100 QA score.
Rogue Æmpire
Rogue Æmpire Pred 13 dnevi
As a former Dell tech support senior rep, who not only took calls; but, also listen to thousands of ours of calls for quality and tech mentoring, this sent me back into my call center depression.
Ragheb Orfali
Ragheb Orfali Pred 14 dnevi
what headphones are they wearing...they look amazing
35 Tan Ze Qi
35 Tan Ze Qi Pred 14 dnevi
Origin and Maingear tech support solely is superb
35 Tan Ze Qi
35 Tan Ze Qi Pred 14 dnevi
Origin PC Tech Support is indeed superb. However Origin loses in value which is sad
tristan 123455
tristan 123455 Pred 14 dnevi
The thing with tech support is that your performance is measured by how short your call is, this is why most will just tell you to send your PC back and then end the call.
SirLoinOfsteak85 Pred 15 dnevi
At least she didn't drop anything...
Preston Ray
Preston Ray Pred 15 dnevi
In all fairness, I probably couldn't count to 4 either after having a 45 minute mind numbing conversation like that either
GoukenslayWAO Pred 16 dnevi
gotta love how mad linus was getting, look companies! outsourcing your service/customer support department doesn't help in any way. these middle eastern companies dont know jack shit about the product/services you provide
Alistair Grima
Alistair Grima Pred 16 dnevi
parkingthought Pred 17 dnevi
Please tell Sarah that she did a great job. Doing all of these calls back to back is a real challenge and she kept her composure the whole time. #Amazing!
Sandeep Wangde
Sandeep Wangde Pred 17 dnevi
What feels weird was HP was a good deal... I think I will feel better recommending HP than Dell.
Himank Kanal
Himank Kanal Pred 17 dnevi
Buy HP, screw dell. This is what I've been telling my friends for 4 and a half years.
Johan Fredriksson
Johan Fredriksson Pred 17 dnevi
Everytime they beep the names, I hear "welcome to blabla, my name is "dick" "shit","fuck","crap" etc.
Jan Pokos
Jan Pokos Pred 17 dnevi
Rip dell
MisterZ Pred 17 dnevi
I Miss Her
Cool But Impossible
Cool But Impossible Pred 17 dnevi
Half of this video was just Jake cringing
DucNah Pred 18 dnevi
Jeffrey Hsieh
Jeffrey Hsieh Pred 18 dnevi
cowboy bebop? sort of? very cool either way
Jason Mittas
Jason Mittas Pred 18 dnevi
Kilo Pred 18 dnevi
JeskidoYT Pred 18 dnevi
maingear pls more ads pls be more recognizable
Registered NooB
Registered NooB Pred 18 dnevi
is no one going to talk about this wonderful set and how much money it might have cost to build it just for this video.
chance bonneau
chance bonneau Pred 18 dnevi
Is it just me, or is ms.butt a babe?
SultanIOfISwing Pred 18 dnevi
To Dells defense, on their monitors its called dp out
Steve Shink
Steve Shink Pred 18 dnevi
Had an issue with Dell years ago. Each time service escalated to the next level - they always started at the beginning troubleshooting steps. I finally was so upset that I called a private local company and we did a workaround. Would never use are recommend Dell to anyone.
Frosty. Pred 18 dnevi
"if some one called me up and said my monitor works but i can't count to 4" i love sassy linus lol'd so hard i scared my cat
Frosty. Pred 18 dnevi
so why are they in an echo chamber?
Ugur Ozkan
Ugur Ozkan Pred 19 dnevi
this made me cry as a computer builder that doesn`t help out at all damm
Rage King
Rage King Pred 19 dnevi
I'm in love
Char Z
Char Z Pred 19 dnevi
too many comments so it is hard to say, has anyone pointed out that it is unwise to change the components inside the case while the tower case is in a stand-up position? lay down the tower case before you release/replace/reseat any piece on the mainboard.
Ben Martin
Ben Martin Pred 19 dnevi
Why does fell never have people that speak clear english
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